1 The problem

Nothing on the market fitted a gaming pub and TCG vendor.

So bookings lived in a paper diary and a pile of messages, and events had no system at all. Easy to double-book a table.

2 Bookings

Every booking lands on a real table.

Customers book online, and each booking sits on a map of the venue, with the kitchen’s hours built in.

3 Clash wizard

A wizard that catches the clashes.

When an event and a booking want the same table, the clash wizard spots it and helps the team sort it before anyone turns up.

4 Events

Every event gets its own page.

Customers see what’s on, share it and mark their interest, so the team knows what’s drawing people in.

5 Tickets and refunds

Tickets sold direct. Refunds sorted too.

Paid events take payment straight to Mystery Tavern, and refunds are handled from the same place.

6 Behind the bar

A terminal behind the bar.

The team sees tonight’s bookings, events and tickets at a glance, right where they’re serving.

7 Blog and analytics

Its own news, and the numbers behind it.

Mystery Tavern writes its own blog, and the analytics show which pages and events people actually look at.

8 How it connects

One system, not a stack of apps.

A booking, an event, a ticket and a refund all land in the same place, so nothing gets typed in twice.

9 What changed

A revenue stream that didn’t exist.

Mystery Tavern sells tickets to its own events now, from its own site. Every event is another reason to come in.